Sr. IT Support Engineer Draper, UT 6 Month Contract-to-Hire Contract Rate: $25.00 - $28.00 per hour Target Salary Upon Conversion: $50K - $55K
Job Description: This role is for someone who has been a senior technical support role, as well as Deskside support. Likely someone who has been a Level 3, and moved into a role taking care of all Sr Leadership within an organization. The customer is mostly Sr Management and Executive Leadership within an 800 employee company. The environment is faster pace and they need someone with some hustle. Main function is to work with and support PC, MAC, LAN/WAN deployments to employees at their desk and in the field. Also assist with supporting hardware and software components of audio/video. Will also support MS Office apps, & Google Apps that the employees use at their desks. Will also need experience with setting up, configuring ancillary devices to employee computers, laptops and such. This role will also occasionally support executive level staff.
This role will also spend time doing fun R&D, exploring new hardware/software and desktop configurations. Find ways for new hardware to work with existing corporate systems.
Along with this role, you will be processing help-desk tickets to track the work you do. Occasionally help the Level 3 support techs with their workload.
This is a list of the kind of work and systems you would be supporting:
Installing / troubleshooting Windows 10, MAC OS,
MS Outlook, MS Office programs on desktop and Office 365
Working with executives in their offices and supporting them when they are in the field, visiting other offices, etc...
Spend time doing R&D on new computer systems, desktops, laptops, mobile devices
Imaging, deploying new machines to desks, monitors, laptops, desktops.
Provisioning with Active Directory, GPO
Deployment, repair of new computers, laptops, OS's, and ancillary devices
Audio / Video experience with basic troubleshooting and auditing these.
Primarly will need someone for hours ranging from sometime between 7am 6pm, but may need to support company leaders outside of those hours when needed.
6+ years systems technical support experience with Microsoft OS's, Systems, PC's, and ancillary hardware in an enterprise environment. Must include experince supporting at a Level 3.
3+ years' experience supporting Mac OS and hardware devices
Must have experience with supporting and troubleshooting Microsoft Windows 10 and MAC OS operating systems, and Mobile devices
Experience supporting Executive leaders technical resources at larger companies
Experience working with help desk ticketing systems (list any you have on resume)
Experienced with Microsoft Office products, Office 365, Google Apps and such.
General knowledge of supporting Active Directory, setting up users, profiles and such
Some knowledge or understanding of ITIL
Basic understanding / light experience with Linux
* Background check and drug test prior to start
Bonus Skills: College Degree or VoTech schooling towards a degree or certification A+ Google Apps for Business
Culture / Environment: Friendly and fast paced. Large cafeteria spaces Great table-tennis areas Lots of parking near the building Can-Do attitude Open Minded
Associated topics: assistant, client support, customer support, edi, information technology help desk, msword, support, technical support, technical support specialist, troubleshoot
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.