• CornerStone Staffing
  • $57,270.00 -94,660.00/year*
  • Irving, TX
  • Information Technology
  • Full-Time
  • 1101 Sunnybrook Dr

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An International Company in North Irving is seeking an IT Help Desk Support Specialist!

See details below on how to Apply Today!

Job Title: IT Help Desk Support Specialist

Temp to Perm

Location: Irving, Texas

Pay: $18/Hr (temp to perm)

Schedule:

Must be available to work between the 7am 8pm, Monday Friday and Rotating Saturdays as Needed

Job Description:

  • Provide helpdesk support and resolve problems to the end users satisfaction.

  • Monitor and respond quickly and effectively to requests received through the IT helpdesk.

  • Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.

  • Maintain network facilities in individual machines, such as drivers and settings of computers as well as printers

  • Manage PC setup and deployment for new employees using standard hardware, images and software.

  • Troubleshoot connectivity and user issues on printers, workstations, scanners, and software packages, both locally and remotely.

  • Modify configurations, utilities, software default settings, etc. for the local workstation.

  • Utilize and maintain the helpdesk tracking software.

  • Assign users and computers to proper groups in Active Directory.

  • Maintain inventory of all equipment, software and software licenses.

  • Fulfill help desk tickets from the ticket system within agreed upon service times.

  • Assist with onboarding of new users.

  • Document internal procedures.

  • Return used parts to stock, maintain inventory at needed levels.

Experience and Skill Requirements:

  • 2+ years networking experience in a technical support/help desk environment.

  • Experience supporting both Windows and Mac operating systems

  • Solid experience in problem analysis and resolution of software and hardware problems.

  • Ability to support Active Directory

Education:

  • HS Diploma/GED Required, College degree is a plus!

Application Process Includes:

  • Drug testing

  • Background check

  • Clerical testing

WANT THE FASTEST RESPONSE FROM US?

Come to the Las Colinas office to interview with a recruiter Monday - Friday between 9am-10:30am:

Our office is located at:
5525 North MacArthur Ste. 155 Irving, TX 75038

To Apply for this Job:

Click the Apply Online button at the top of this page, then:

  • If you are currently registered with CornerStone Staffing, click the I have a username and password and want to log in button to add yourself as a candidate to this job.

If your are NOT currently registered with CornerStone Staffing, click the I need to register button to complete the application.

#CB

#MON



Associated topics: assistant, customer support, desk, excel, information technology help desk, information technology support, support, system support, technical support specialist, troubleshoot

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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