The Lead IT Analyst is a part of a Job Family, Service Governance, is responsible for the administration practices and procedures associated with the management of our ITIL processes implementation at NiSource. The position may also monitors outsourced IT service provider performance and compliance against contracts, identifies variances, and recommends corrective actions. This position may perform audits to ensure contract compliance and performance
This position is a professional level role and provides administration for our ITIL process deployment. ITIL is an IT process framework which helps an organization document standard processes and assess the effectiveness and maturity of those processes. This role functions, somewhat independently, under general direction of managers or directors and generally follows documented procedures and checklists. A successful candidate will be detail oriented, highly motivated, able to work independently, have strong communication skills, with a passion for excellence and owning their scope of work and responsibility.
Service Provider Governance establishes a Governance Model which includes 1) Relationship Management, 2) Performance Management, 3) Finance Management, and 4) Contract Management as it relates to the IT Service Providers. This team has oversight to ensure these management processes are working to drive effective Service Provider delivery of IT services. This team also oversees the IT ITIL processes implementation.
Preferred for Selection:
Additional Information (optional):
Value inclusion within your day to day responsibilities by respecting others' perspectives/convictions, engaging others' opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect and take into consideration diversity within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represent all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
For immediate consideration, please apply on-line at careers.nisource.com before January 15th!
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, genetic information, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
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